Ed-IT Solutions Helpdesk 

(Term-time only)

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Please visit our Help and Guides section for common issues and fixes.

Classification

Examples

Emergency

(12hrs Response)
  • Internet Connection down
  • Server Failure
  • Network Failure
  • Other issue resulting is complete loss/severely interrupted service.
  • Whole school teaching impacted.
  • Unacceptable material found

High 

(36 hrs Response)
  • Partial network or Wifi outage
  • Single class Projector/IDP failure
  • Classroom Teaching impacted
  • MIS system down - where MIS is on central server. (Peer-to-peer Admin Servers not covered)

Normal

(Next Scheduled Visit)
  • Individual computer or laptop hardware issue
  • Printer offline
  • Partial failure of hardware i.e no sound or touch
  • Password resets
  • App/software deployment.

Low 

(Next Scheduled Visit)
  • Partial Software error
  • Minor hardware problem – mouse not working

We are open for support Monday-Thurs 8:30am-5:00pm Friday 8:30am-4:30pm

If you need emergency out of hours support please email
office@ed-itsolutions.com or call the office and leave us a message on
01524 771 950

For more information about us please visit www.ed-itsolutions.com